Sales Development Rep - Non-Exempt

First point of contact between the company and new wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, chemistry, and electronics, normally obtained from at least 2 years of post-secondary education.

Reporting Hierarchy

Direct Supervisor: Marketing & Business Development Manager

Tasks

• Maintain customer records, using automated systems.
• Answer customers' questions about products.
• Contact new or existing customers to discuss how specific products or services can meet their needs.
• Emphasize product features, based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
• Select or assist customers in selecting products based on customer needs, product specifications, and applicable regulations.
• Prepare sales presentations or proposals to explain product specifications or applications.
• Complete expense reports, sales reports, or other paperwork.
• Identify prospective customers, using business directories, leads from existing clients, participation in organizations, or trade show or conference attendance.
• Advise customers on the use of products or services.
• Attend events to develop professional knowledge.
• Contact current or potential customers to promote products or services.
• Coordinate sales campaigns.
• Deliver promotional presentations to current or prospective customers.
• Demonstrate products to consumers.
• Develop content for sales presentations or other materials.
• Discuss design or technical features of products or services with technical personnel.
• Distribute promotional literature or samples to customers.
• Explain technical product or service information to customers.
• Gather customer or product information to determine customer needs.
• Identify potential customers.
• Maintain records of customer accounts.
• Maintain records of sales or other business transactions.
• Monitor market conditions or trends.
• Monitor sales activities.
• Prepare financial documents, reports, or budgets.
• Recommend products or services to customers.
• Share sales-related or market information with colleagues.
• Study product information to acquire professional knowledge.
• Meet KPI goals around activity, meetings, opportunities, and revenue. 
• Vet and assign inbound leads to other sales reps 
• Follow up with warm leads to promote next steps
• Assist in pre-engineered quotes
• Assist in marketing campaigns, sales platform admin tasks, and events when needed 

Work Activities

• Interacting With Computers
• Documenting/Recording Information
• Establishing and Maintaining Interpersonal Relationships
• Communicating with Supervisors, Peers, or Subordinates
• Identifying Objects, Actions, and Events
• Organizing, Planning, and Prioritizing Work
• Performing Administrative Activities
• Processing Information
• Communicating with Persons Outside Organization

Basic Skills

• Talking to others to convey information effectively.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Understanding written sentences and paragraphs in work related documents.
• Understanding the implications of new information for both current and future problem-solving and decision-making.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Persuading others to change their minds or behavior.
• Bringing others together and trying to reconcile differences.
• Being aware of others' reactions and understanding why they react as they do.
• Actively looking for ways to help people.
• Adjusting actions in relation to others' actions.
• Managing one's own time and the time of others.
• Identifying quality leads, their pain points, and possible solutions
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Physical Demands

The employee is occasionally required to stand; walk; reach with hands and arms; stoop, kneel, or crouch; the employee is frequently required to sit; use hands to finger, handle, or feel; the employee is regularly required to talk or hear; and the employee is frequently required to lift up to 10 pounds; and up to 25 pounds with assistance.

Educational Requirements

• Sales Degree or related work experience

Desktop Computer Skills

• Databases - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
• Navigation - Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.
• Spreadsheets - Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.

Tools

• Notebook computers
• Personal computers
• Personal digital assistant PDAs or organizers
• Tablet computers

Technology

• Operating system software (Windows)
• Hubspot
• D-Tools Cloud
• ZoomInfo
• Electronic mail software
  • IBM Notes
  • Microsoft Exchange Server
  • GMail
• Spreadsheet software
  • Microsoft Excel
  • G-Suite Sheets
• Word Processing software
  • Microsoft Word
  • G-Suite Docs